Frequently Asked Questions
Orders & shipping
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Shipping will vary depending on the country you order to. We currently use a Print on Demand company which requires a short wait time for print production before shipping.
UK: Average delivery time is 10 days, with 95% of orders arriving within 15 days.
US: Average delivery time is 5 days, with 95% of orders arriving within 7 days.
Europe: Average delivery time is 10 days, with 95% of orders arriving within 15 days.
International: Average delivery time is 25 days, with 95% of orders arriving within 30 days.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship to 41 different countries!
HOW CAN I TRACK MY ORDER?
Once your order ships you’ll receive a tracking number via email.
returns & exchanges
can i return or exchange an item?
We only accept returns for manufacturing defects or order errors (wrong size, colour, or item). We do not accept returns for personal preference.
HOW DO I REQUEST A RETURN?
Email us at officialcultcollective@gmail.com with your order number and a photo of the issue. We’ll get back to you as soon as possible.
do i have to pay for return shipping?
Yes, customers are responsible for return shipping costs.
Can I cancel or change my order after placing it?
We process orders quickly, so cancellations or changes aren’t guaranteed. Contact us ASAP, and we’ll do our best to help.
SIZING
How do I know which size to order?
Check our Size Guide. If you're between sizes, we recommend sizing up for the best fit.
